The values of the group
We want to be a large Italian group, proud of its path, which knows how to be close to people and their needs, a market leader capable of offering and receiving trust, of working in a competent, simple and fast way, creating value for everyone. We want to bring more security and trust in the future into people's lives, accompanying them in their choices of protection, savings and quality of life thanks to the active presence of our networks in the world. We always want to listen to and value our people, in an inclusive environment, supporting their growth and development through choices based on merit. We want to act as an innovative interlocutor for the development issues of our country, offering skills, resources and tools to deal with economic and social changes and oversee their effects. We want to enhance the social dimension of our business by supporting realities and projects capable of fostering a more cohesive and sustainable society. We are responsible for improving the quality of life of our customers by offering solutions for the protection, support and realization of their projects. We pursue efficient, profitable and sustainable business management over time, based on the contribution and enhancement of our people. We are committed to operating with simplicity, effectiveness and organizational and operational transparency, to be close to the needs of those around us. We are committed to promoting the culture of innovation aimed at greater benefits for customers. We are committed to helping to create new forms and tools to improve social well-being. This Charter of Values represents a value in itself because it is the result of a great collective commitment. Thousands of people contributed to its drafting: employees of Group companies and some representatives of agents. Every single word, concept, sentence was written with a contribution of unusual proportions. Usually the corporate '' Charters of Values '' are designed in rather small rooms and then simply communicated. When it goes well, a part of the management is involved in building them or, in even more enlightened cases, a representation of the recipients. Almost always, however, for more consultative than planning purposes. Our Group has instead chosen to listen to everyone, offering everyone the opportunity to participate. For this reason, the Values discussed in this document represent and distinguish us. They are '' our '' Values and this Charter summarizes the result of the whole process. Now it is necessary to give life to this Charter. Here the personal contribution of each of us comes into play, with recognizing ourselves in it and working by sharing its spirit and contents, with knowing how to transform concepts into concrete actions and examples. Respect, in particular in its meanings of valorisation, listening and transparency, is a priority. The goal is to ensure that relations between employees, agents, customers, suppliers, shareholders, investors, civil communities and future generations are based on transparency and interests are balanced and balanced by mutual respect in the name of different needs. For the company, the goal is its long-term development, it is the achievement of the best mutually compatible benefits. The behaviors that will arise from the desire to achieve these goals will be the example to inspire to activate and feed the process, day after day. Joining this project is a commitment. Whoever wants to believe it will make it contagious and make it really work. Without the example, the Values contained in this Charter remain values on the card. We are responsible for improving the quality of life of our customers through solutions for the protection, support and safety of their projects.
- It pursues an efficient, profitable and sustainable business management over time, based on the contribution and enhancement of its collaborators;
- It undertakes to operate with simplicity, effectiveness and organizational and operational transparency, to be close to the needs of People, to promote the culture of innovation aimed at greater benefits for customers, to help create new forms and tools to improve well-being social.
We are proud to be part of a Group in which the multiplicity of our working origins and the plurality of our voices are the present and the becoming of our strength. We want to be a large Italian group, proud of its path, which knows how to be close to people and their needs, a market leader capable of offering and receiving trust, of working in a competent, simple and fast way, creating value for all people. . We want to bring more security and trust in the future into people's lives, accompanying them in the choices of protection, savings and quality of life thanks to the active presence of our networks in the area. We always want to listen to and value people, in an inclusive environment, supporting their growth and development through choices based on merit. We want to act as an innovative interlocutor for the development issues of our country, offering skills, resources and tools to deal with economic and social changes and oversee their effects. We want to enhance the social dimension of our business by supporting realities and projects capable of fostering a more cohesive and sustainable society, creating value for all people.
The commitment to Values refers to People, who we identify in six categories of subjects:
1. Shareholders and investors
2. Employees, Agents and Collaborators
5. Civil community
6. Future Generations To make the system of values credible, consistency is required between what is declared, the behaviors that are implemented, the actions that make the principles operational.
1 - Accessibility
We are committed to being open and available interlocutors, ready to provide answers and solutions.
Accessibility for shareholders and investors
It commits us to listen to and correctly interpret market demands and to provide clear communications, to guarantee more strength to the capital invested in the Group, so that it grows in reputation and credibility.
Accessibility to employees, agents and collaborators
It commits us to foster frank and transparent organizational relationships, based on the communication of objectives and decision-making choices, oriented towards the development of a culture of comparison and participation. It also commits us to collaborate to improve the environment and performance.
Accessibility to customers
We are committed to providing a professionally impeccable service, guaranteeing availability for dialogue, offering integrated solutions that are understandable and oriented towards prevention and the protection of the safety of life and property. It also commits us to making complex things simple.
Accessibility to suppliers
We are committed to activating, through channels that are as transparent as possible, linear and non-abusive professional relationships, which favor the acquisition of services that can better protect the quality of the service offered by the Company to its Customers.
Accessibility to the civil community
It commits us to be available to evaluate the request for support to the social fabric formulated, even implicitly, by the various territorial actors and to develop an offer that takes into account social problems. It also commits us to be available to make specific skills in safety and prevention more usable.
Accessibility to future generations
It commits us to pass on our cultural and professional heritage to young people, giving space to the best minds and prefiguring a context that guarantees greater well-being and safety. Accessibility favors mutual availability and discussion, thus generating more organizational effectiveness.
2 - Foresight
We are committed to developing the strategic design and organizational processes in order to ensure continuity of efficient and profitable management of the company, which excludes any form of dispersion and waste of resources, with a view to sustainability in the long term.
Foresight towards shareholders and investors
We are committed to ensuring careful and responsible management of the company, built through the involvement of People, which generate value over time.
Foresight towards employees, agents and collaborators
We are committed to promoting actions that facilitate the professional development of people in line with corporate development strategies and promote access to positions consistent with the professional profile and the results obtained.
Foresight towards customers
We are committed to guaranteeing a distinctive model of offering insurance, banking and financial services that is consistently oriented towards the identification of innovative solutions, sustainability over time and that is capable of accompanying the entire life cycle of individuals, households and businesses. It also commits us to grasp weak signals, anticipating needs and intercepting critical issues as they arise.
Foresight towards suppliers
We are committed to fostering a professional collaboration capable of guaranteeing the conditions for a solid, loyal and long-lasting relationship based on a mutual sharing of Values.
Farsightedness towards the civil community
It commits us to be available to share a vision of balanced social development open to all, taking charge of the protection of the environmental heritage and the territory through a rational use of all resources and the development of innovative and eco-compatible projects.
Foresight towards future generations
We are committed to preparing the best conditions so that a solid and healthy business can be passed on to future generations, with the best guarantees of continuity and well-being. It also commits us to encourage the growth of human resources capable of accessing positions of responsibility in programmable times. Farsightedness favors the aptitude to correctly interpret market signals by anticipating trends, generating continuity in results and developing profits with a view to '' extended '' sustainability, which knows how to combine (and at the same time favor improvement) needs environmental, economic and social to allow the company to progress in the long term.
3 - Respect
We are committed to considering people as part of a stable social relationship that attributes dignity, encouraging and supporting listening.
Respect for shareholders and investors
We are committed to developing long-lasting, serious and transparent relationships with the financial community, providing clear and timely information, paying constant attention to Investors' indications and remembering the need to reconcile the various priorities: maximizing profit for Investors and creating value for Shareholders .
Respect for employees, agents and collaborators
It commits us to clearly define individual roles and responsibilities, guaranteeing identical growth and development opportunities without discrimination of any kind, favoring the circulation and sharing of information at different levels. It also commits us to guarantee constant professional updating and to refuse any form of offense to human and working dignity.
Respect for customers
We are committed to first of all listening to the insurance, financial and banking needs of which each individual is the bearer, following their evolution over time and adopting transparent, simple and timely methods in the offer of services.
Respect for suppliers
It commits us to recognize the dignity of the role of those who procure goods and services to the company, honoring the commitments undertaken and putting everyone in the conditions of not having to resort to any form of clientelism or privilege.
Respect for the civil community
It commits us to contribute to the improvement of the quality of the individual and social life of citizens, recognizing and valuing the differences and attributing the dignity of interlocutors even to the weakest.
Respect for future generations
It commits us to recognize the role of young people as interlocutors worthy of esteem and consideration, in the awareness that today's choices affect the future of the new generations. Respect favors listening to the needs of all interlocutors, generating quality of service and mutual recognition.
4 - Solidarity
We are committed to promoting a culture that protects the existence, well-being and respect of individuals, families and businesses. We are also committed to recognizing mutual support and collaboration as key elements to ensure the Company's efficiency and development for the well-being of all.
Solidarity and Support for Charitable Foundations
We are committed to supporting people of every nation in the world who face difficult situations. On this basis we are committed to promoting a culture that protects the existence, well-being and respect of people.
Charitable foundations we support
Solidarity with shareholders and investors
We are committed to defending and increasing the Group's reputation, measuring ourselves against the rules and challenges posed by the market with professional competence and excellence and in line with the ethics of the company.
Solidarity with employees, agents and collaborators
It commits us to implement rules of coexistence and collaboration that promote common work and reciprocity of recognition, avoiding any form of unproductive competition and favoring the reconciliation of life and work times.
Solidarity with customers
It commits us to place the professional skills of our operators at the service of the needs of individuals, families and businesses, maintaining a high quality level of listening, assistance and advice over time, also taking care of less favorable situations.
Solidarity with suppliers
It commits us to manage professional relationships with reciprocity and a spirit of collaboration, sharing both the objectives and the associated risks, in view of results of mutual satisfaction.
Solidarity with the civil community
It commits us to promote initiatives oriented towards the sustainability of the territory which, by interpreting the needs, favor balanced growth and a greater distribution of well-being, spreading a culture of safety and prevention at all levels.
Solidarity with future generations
It commits us to prepare the conditions so as not to jeopardize their possibility of living in a positive environment on the basis of simple logic of short-term results. Solidarity favors the attitude of collaboration and trust in the rules, generating management efficiency.
5 - Liability
We undertake to take responsibility individually and collectively, the consequences of our actions with seriousness, transparency and rectitude, without betraying the relationship of trust accorded.
Responsibility towards shareholders and investors
It commits us to communicate the Group objectives and the actions to achieve them in a transparent and correct way. It also commits us to adopt forms of organizational behavior consistent with the best professional ethics, in order to ensure the protection of the Group's value and the safeguarding of the conditions for its growth over time.
Responsibility towards employees, agents and collaborators
It commits us to foster a business culture oriented to the expression of concrete, measurable and clear objectives for all, to the development of professional skills and which encourages everyone to live their role with commitment and a sense of belonging, guaranteeing freedom of speech and of thought.
Responsibility towards customers
We are committed to identifying and meeting expectations and keeping our commitments. We are also committed to providing answers and solutions with professional competence, transparency and speed, to protect the economic values and projects entrusted to us.
Responsibility towards suppliers
We are committed to considering Suppliers as an integral part of the business value generation process, sharing the burden of identifying professional quality solutions.
Responsibility towards the civil community
It commits us to contribute to the growth of the values of coexistence and the conditions of access to social security instruments. And, as a private entity, to take charge of the expectations and needs of citizens, also affecting the social and environmental contexts.
Responsibility towards future generations
It commits us to ensure long-term environmental, economic and social sustainability, limiting the elements of negative conditioning as much as possible. Responsibility is the engine of professional reliability, which makes it possible to respond to what is done within the times and in the manner defined by the rules of the sector, the market and one's own corporate ethics.