F.A.Q.
Money Back Guarantee
After receiving the products you ordered, if something is wrong, you have 8 days to decide whether to return them. For some product categories the right of withdrawal is not applicable or is applicable with conditions different from the standard ones.
How you do it?
It's easy. Just call + 39 02 31054161 and our operators will be happy to explain how to withdraw.
Can I return a product I have already used within 8 days?
Of course, you have the right to experience firsthand the quality of our products. If the products are not used at all or are only minimally used, you will only pay the return price. For some product categories the right of withdrawal is not applicable or is applicable with conditions different from the standard ones.
What if I have already used a lot of the product but still decide to return it?
You will still be reimbursed but we reserve the right to withhold a part of the price as compensation for the part of the product you used and not returned.
Are there any products that I can never return?
Yes. The law does not allow the return of tailor-made or personalized or perishable products, audiovisuals once opened, software that has been broken, cosmetics, flowers and foodstuffs.
General conditions of use of Kaladomus gift vouchers
Use of gift vouchers
Kaladomus gift vouchers ("gift vouchers") can only be used for the purchase of eligible products on kaladomus.com. The balance of the gift vouchers is deducted from the order total. The account statement and the remaining balance of the gift vouchers will be displayed in the Kaladomus account area. If the total of the order is greater than the value of the gift voucher, the difference must be paid using a payment method among those accepted on Kaladomus. To view the balance of your gift card, visit the services> account section.
Limitations
Gift vouchers and their remaining balance are valid for two years from the date of issue. Gift vouchers can be used for orders placed on kaladomus.com. Gift vouchers cannot be used for orders placed on any other site owned by us and operated by us, our affiliates or any other person. Gift vouchers cannot be used to purchase other gift vouchers. Gift vouchers cannot be reloaded, resold, or redeemed for cash.
Risk of Loss
The risk of loss and the ownership of a gift certificate are transferred to the buyer at the time of the electronic transmission of the gift certificate to the buyer. We disclaim any liability in the event of loss, theft, destruction or unauthorized use by you of gift vouchers.
Fraud
In the event that a gift voucher generated or obtained in a fraudulent manner is used to make purchases on kaladomus.com, we reserve the right to close customer accounts and to charge the amount of orders on alternative payment methods.
Limitation of Liability
We disclaim any warranties, expressed or implied, relating to gift vouchers, including but not limited to express or implied warranties of merchantability or fitness for a particular purpose. In case of failure of the gift certificate you can only request, and we will be solely responsible, for the replacement of this gift certificate. If the applicable legal provisions do not allow for limitations to the guarantees, or exclusions or limitations of liability in relation to certain damages, some or all of the exclusions or limitations indicated above may not be applied and you may have additional rights.
General provisions
The gift vouchers are issued by Kaladomus brand used by an Italian company. When you buy, receive or use a gift voucher, you accept that these general conditions of use of gift vouchers are governed by Italian law. We reserve the right to change these terms from time to time at our discretion. These conditions are applicable within the limits established by law.
Gift vouchers already issued
Kaladomus gift vouchers ("gift vouchers") can only be used for the purchase of eligible products on kaladomus.com and are valid for two years from the date of issue.