Money Back Guarantee
Kaladomus's 8-day money-back guarantee ensures that you can return one or more products of the same order and be refunded on the entire amount paid thanks to an 8-day right of withdrawal.
Right Of Withdrawal
The right of withdrawal consists in the possibility for the consumer to return the purchased product at his own expense within 8 days and to obtain reimbursement of the expense incurred for the purchase. Kaladomus, in order to comply with the new European legislation, brings this right back to 8 days. The only expenses that will be required of you and on which you will not be able to be reimbursed are those of the initial shipment of the product. The right of withdrawal is totally lost if the returned product is not intact, or if:
1. Lack of original packaging;
2. Absence of integral elements of the product (accessories, instruction manuals etc.);
3. Damage to the product for reasons other than transport.
Failure to collect the goods within 8 days by the consumer will be understood as a de facto exercise of the right of withdrawal and the goods will be retained by G.A. S.r.l at no cost to the consumer.
In the event that, after the purchase, you wish to withdraw from the purchase itself, you must follow the following procedure:
Within 8 days of receipt of the product, the Customer must send an email to the following address: serviceclient@Kaladomus.com declaring that he wishes to exercise the right of withdrawal, for replacement and / or refund.
If you have requested the return with refund or replacement of the goods, the Customer will arrange for the delivery of the goods at his own expense to the HUB indicated in the reply email
Kaladomus upon arrival of the product, will proceed to re-credit after verifying the integrity of the goods and retaining only the amount of shipping costs at his expense for the goods through a courier of his choice. courier will deliver the new item and collect the defective item.
If you have requested a refund of the amount of the products, Kaladomus, upon arrival of the product, will proceed to re-credit after verifying the integrity of the goods and withholding only the amount of shipping costs.
You will not have to pay anything to the courier for the collection of the product.